▣ Add / Update Ticket
◉ Stamp Time & Pickup Rate Inbound Call
Stamp is optional. Use STAMP TIME or Ctrl + Space for instant PH time capture, type the PH timestamp manually, or save without a stamp.
ϟ
Pickup TimeWaiting for timestampsOptional: auto stamp or enter PH time manually, then paste the UTC system time.
⌘ Attendance & Call Summary
Click once per workday to count your attendance.
Recorded Attendance0 days
No attendance recorded yet.
Total Tickets0
Today's Tickets0
Total Attendance0 days
Average Calls / Day0.00
Inbound Calls0
Outbound Calls0
Average Calls / Day = Total Tickets ÷ Recorded Attendance
☷ Ticket Records
| # | Ticket Number | Call Type | Ticket Creation | Status | Solved Time | Expected Close Time | Actual Closed Time | Closing Duration (Days) | Pickup Time | Actions |
|---|
No tickets recorded yet.
▥ Pickup Rate & Closing Rate Summary
Average Pickup Time—Inbound calls
Fast Pickups Needed—Next calls at ~10 sec average to reach ≤20 sec overall
Pickup Rate (Avg ≤ 20s)—No stamped inbound tickets
Average Closing Time—Closed tickets only
Tickets Needed for 90%—Future tickets closed around 1.5 days to reach ≥90%
Closing Rate—1.5d = 100% · 2.1d = 90% · 3d = 75%
◉ Ticket Status Distribution
⇅ Inbound vs Outbound Calls
0Tickets